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Returns


RETURN POLICY

Our return policy is hassle Free. We offer complimentary returns on all items (except ‘Sale’ items) within 30 days from the time of your parcel's arrival for a refund. Items must be unwashed, unworn and with original tags and hygienic liner. Shipping costs are non-refundable.

Please include your original packing slip in your return parcel. Worn merchandise cannot be returned and Nacré has full discretion in determining if items are in original condition when returned; products washed or worn will not be accepted. For more information, you may contact client services directly at info@shop-nacre.com


RETURNING
YOUR ORDER

If you would like to return or exchange an item, please visit our returns center to initiate the process.

Once your package reaches our warehouse, please allow 3 business days (depending on peak times) for your return to be inspected and processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, you will receive a confirmation email with your store credit coupon.

You may contact us by email at info@shop-nacre.com for any additional questions or concerns.


DAMAGES

We kindly ask that you try our bodysuit on with your underwear to avoid any potential signs of wear. We consider:

  • - Deodorant
  • - Makeup
  • - Dirt
  • - Grease
  • - Food
  • - Stain
  •  

Or any other stain of this nature as damaged. Any holes or rips found on your return item will not be accepted. Additionally, original tags, care tags, and hygienic liners must be intact. If any of the garments are returned with the above mentioned damages, we will be unable to offer a refund, store credit, or exchange for items sent in this condition. If you received a damaged item, please visit our returns center to exchange right away. We kindly ask that you include an image of the damage.


REFUNDS

We're happy to accept returns for a refund within 30 days of your parcel arriving.


SALE ITEMS

Sale items are final sale and cannot be refunded. Nacré has full discretion in determining if items are in original condition when returned; products washed or worn will not be accepted.

Sale

Unavailable

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